Audio Troubleshooting

From GSC Wiki

The following is a guide to resolve issues which may occur while using GSC's voice features.

Contents 1 A large echoing sound that gets louder occurs. 2 Other users cannot hear me speak. 3 I can not hear other users speak 4 Audio lags 4.1 Audio lags due to processing delays 4.2 Audio lags over the network 4.3 Other audio issues / Issue not resolved

A large echoing sound that gets louder occurs.

  1. Verify your audio drivers are up-to-date.
  2. Verify your network drivers are up-to-date.
  3. Open the audio setup panel: Audio Panel
  4. Adjust your audio input volume and audio output volume until echoing sound disappears.

Other users cannot hear me speak.

  1. Verify your audio drivers are up-to-date.
  3. Verify your network drivers are up-to-date.
  4. Verify your system can record audio. Try using the sound recorder bundled with your operating system. [1]
  5. Open the audio setup panel: Audio Panel
  6. Verify that you have an available audio input device.
  7. Verify that the input volume slider is not at the bare minimum.
  8. Verify that the 'line' is an actual line in which you can record from. In most cases, 'microphone' is an available option. If you have 'default' selected, GSC will record from the line selected by your operating system's mixer.
  9. Perform the audio preview test. During this test you should be able to hear yourself speak through your input device.

I can not hear other users speak

  1. Verify your audio drivers are up-to-date.
  3. Verify your network drivers are up-to-date.
  4. Verify your system can play audio. You can run the DirectX diagnostic tool for this. [2]
  5. Open the audio setup panel: Audio Panel
  6. Verify that you have an available audio output device.
  7. Verify that the output volume slider is not at the bare minimum.
  8. Perform the audio preview test. During this test you should be able to hear yourself speak through your input device.

Audio lags

Audio lag can be broken down into audio lag due to a network connection, or audio lag due to processing delays. A simple test to determine which type of lag you are experiencing is to:

  1. Verify your Audio drivers are up-to-date.
  2. Verify your network drivers are up-to-date.
  3. Open the audio setup panel: Audio Panel
  4. Perform the audio preview test.

If you experience audio lag during the preview test, then the lag issue would be due to processing delays.

Audio lags due to processing delays

  1. Verify your Audio drivers are up-to-date.
  2. Verify your network drivers are up-to-date.
  3. Reboot your computer. Verify that the issue still occurs.
  4. Disable, or adjust configuration on any applications which may interfere with GSC's audio processing (voice changers, audio 'hooks')

Audio lags over the network

GSC is dependent on the sound coming from your sound card. If the driver for your sound card is out of date this will effect the audio GSC gets. You want to verify your Audio drivers are up-to-date. If the driver for your network card is out of date this will effect the audio GSC gets. You want to verify your network drivers are up-to-date.

GSC offers voice servers in many locations. If you have a slow connection to a specific location, please try another location.

The codec used by the voice server determines the quality of audio that is sent over the network. Lower frequency codecs will use less bandwidth. Ask the voice server administrator to change codecs to something which uses less bandwidth.

There may, at some level of your network connection, be software which is montoring bandwidth or filtering a percentage of GSC's audio packets.

Other audio issues / Issue not resolved

Verify your Audio drivers are up-to-date. Verify your network drivers are up-to-date. Please submit a bug. The steps for GSC's bug submission are here: Submitting Bugs